A PROCESS

FOR PROCESSES

Optimize Your Processes & Amplify Your Profits

Seeking to streamline operations for sustainable growth? You need a reliable partner offering tailored solutions but navigating the complex world of business process improvement can be overwhelming.

Our team of process experts can help. Utilizing a cutting-edge, data-driven methodology of continuous improvement, we address your unique needs to achieve your business objectives, leading to increased profitability and customer satisfaction.

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THE VALUE FLOW OF A PROCESS

Throughputs are the keys to getting the most out of any process. By analyzing throughputs, you can identify bottlenecks, streamline workflows, and improve productivity. Optimizing your throughputs will lead to increased outputs, reduced costs, and improved customer satisfaction. Does your company make throughputs a priority?

LEARN ABOUT OUR THROUGHPUT ANALYSIS PROCESS

IMAGINE YOUR BUSINESS AS A FISHBOWL

Every day the water level decreases because of cracks in the bowl…

What you really need to do is FIX THE BOWL!

HERE'S HOW!

OUR APPROACH

1. UNCOVER & DISCOVER

Observe, ask, examine. Map the process, perform time studies, measure each tiny step, click and interaction. Do not miss the deviations that happen outside established systems (e.g. taking notes on pads, to do lists, Excel spreadsheets).

2. ANALYZE & MINE

Combine your time study with your detailed process maps, look for bottlenecks and “time sucks”; look for steps that consume an inordinate amount of time or where errors often occur, think about where fires break out and note them. Seek out multiple perspectives on where the process fails (employees, peers, consultants, your software providers). Remember seconds become minutes, minutes become hours, hours become Full Time Employees.

3. FIND YOUR HAPPY PATH

Look for the simplest change that gets you the most results or creates wins that everyone can celebrate. Don’t throw out the champagne with the cork. If one element is the bottleneck, prioritize that change first, then systematically return to the start and prioritize another change and another and another.

4. CREATE YOUR “GO TEAM”

Senior Leadership analyzes the scope and complexity of the initiative, approves funding, and assigns an Executive Sponsor, project team and change team. The Executive Sponsor is accountable for the success of the change and establishes credibility by identifying the “Why” and forming a Guiding Coalition (a.k.a Change Board, Stakeholder Alliance, etc). Your project manager will guide the solution to implement and launch the change while your change agent will guide individuals to adopt the change.

5. MAP YOUR SPLATTER PATTERN TO ACTIONS

Why is the change even necessary? Do you know which people, processes and departments are most impacted? Have you identified and mitigated risks? Is your change coalition inclusive? Is your vision simple, measurable and free of gobbledygook? Is your communication consistent and delivered in natural conversations (x1,000)?

6. LEAD & EVALUATE

Are your leaders and people managers consistent in how the change vision is communicated? Are you empowering your teams to identify and remove obstacles blocking the path to the change? Have you proactively identified milestones to share updates, progress to goal, express gratitude, provide motivation to keep the initiative moving forward? Are you pivoting, as needed, to incorporate new information?

We integrate change management into your optimal happy path process, offering a direct route to Step 7.

7. REINFORCE ADAPTAGILITY

Are you building an agile culture that is adaptable to change? Have you created a monitoring and feedback system to track progress, insights and challenges? Have you provided the knowledge and ability to engrain change within your culture? Are you recognizing the contributions of individuals or teams to the change effort? Is potential disruption being sought out and embraced? Are you aligning “change culture” to your organization’s strategic goals and vision?